Return and Refund Policy

1. Eligibility for Return or Exchange

• Return/exchange requests must be initiated within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with tags and packaging intact.
• Customised, personalised, or made-to-order pieces are non-returnable and non-exchangeable.

 

2. Non-Eligible Products

• Sale, discounted, and promotional items are final sale and not eligible for return or exchange unless defective.
• Damaged goods due to misuse are not eligible for return.

3. Process for Return/Exchange

• Contact Customer Care via email at Support@marchosias.in with your Order ID and reason for return/exchange.
• Once approved, you will receive instructions for shipping the item back.
• Customers are responsible for return shipping unless the product is defective or incorrect.

4. Refund Policy

• Approved refunds are processed within 7–10 business days to the original payment method.
• Shipping and COD (Cash on Delivery) fees are non-refundable.
• In case of exchange, the replacement item will be dispatched once the original product passes quality inspection.

5. Important Points

• We reserve the right to deny a return if the product does not meet the Return Policy criteria.
• Refund/exchange processing time may vary during sale periods.